Effective Date: 30/9/2024

At Goygar, we aim to provide a smooth and efficient delivery service for all our customers. This Shipping Policy outlines the terms and conditions related to the delivery of orders from www.goygar.com. Please read this policy carefully before placing your order.

1. Shipping Destinations

– UK Shipping: We deliver to all addresses within the United Kingdom, including mainland UK, Northern Ireland, the Isle of Man, and the Channel Islands.
– International Shipping: We offer international shipping to selected countries. Please refer to the shipping options available at checkout for a list of countries we currently ship to. If your country is not listed, please contact us at info@goygar.com to discuss potential options.

2. Shipping Options and Costs

Shipping costs vary depending on the destination, weight, and size of your order. The exact shipping costs will be calculated and displayed at checkout before you complete your purchase.

– Standard Shipping: Estimated delivery time is 3-7 working days for UK orders.
-Express Shipping: Available for UK orders, with an estimated delivery time of 1-2 working days.
– International Shipping: Delivery times vary by country, typically ranging from 7-14 working days.

Please note that all delivery times are estimates and may be affected by factors beyond our control, such as public holidays or customs delays for international shipments.

3. Order Processing Time

– Orders are usually processed and dispatched within 1-2 working days from the date of purchase, excluding weekends and public holidays.
– Orders placed after 12:00 pm GMT or on weekends and public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive an email confirmation with tracking information, where available.

4. Free Shipping Offers

From time to time, Goygar may offer free shipping promotions. These offers will be clearly advertised on our website and are subject to terms and conditions, such as minimum purchase amounts or specific shipping destinations.

5. Delivery Partners

We partner with reliable courier and postal services, including Royal Mail, DPD, and DHL, depending on the destination and service chosen at checkout. You will receive tracking information, where available, to monitor the status of your delivery.

6. Delivery Delays

While we aim to meet the delivery timescales provided, delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or strikes. Goygar will not be liable for any delivery delays caused by factors beyond our control.

7. Failed Deliveries and Undeliverable Packages

If a delivery attempt is unsuccessful due to incorrect address details, or if the courier is unable to deliver the package after multiple attempts, the order may be returned to us. In such cases:

– You may be charged for redelivery costs.
– You may be eligible for a refund of the product price, excluding the original shipping cost.

8. Customs, Duties, and Taxes (For International Orders)

For international deliveries, your order may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in the price of the product or shipping fees. You are responsible for paying any applicable customs fees. We recommend contacting your local customs office for more information on the policies applicable to your country.

9. Lost or Damaged Shipments

If your order is lost or arrives damaged:

– Lost Shipments: If your package does not arrive within the estimated delivery timeframe, please contact us at info@goygar.com with your order number and tracking information. We will investigate the issue with the courier and take appropriate action.
– Damaged Shipments: If your order arrives damaged, please notify us within 48 hours of receiving the delivery. Provide clear photos of the damaged packaging and product to facilitate a claim with the courier.

10. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with tracking details (if available). You can use this information to check the progress of your delivery. If tracking is not available for your shipping option, you can contact us for updates on your order status.

11. Contact Information

If you have any questions about our Shipping Policy or need assistance with your order, please contact us at:

Email: info@goygar.com

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Thank you for choosing Goygar! We are committed to ensuring your products are delivered promptly and in excellent condition.