Effective Date: 30/9/2024

At Goygar, customer satisfaction is our priority. If you are not fully satisfied with your purchase, this Refund Policy outlines your rights to request a return, exchange, or refund. Please note that we comply with the maximum 30-day return period, as outlined in UK consumer law.

1. Returns

You have the right to return products purchased from www.goygar.com within 30 days of receiving your order for a refund or exchange, provided the following conditions are met:

– The item is unused and in its original condition.
– The item is returned with all original packaging, tags, labels, and accessories.
– You provide valid proof of purchase, such as an order confirmation or receipt.

Note: Customised or personalised items are non-returnable unless faulty.

2. Refund Process

To request a refund:

1. Contact Us: Email us at info@goygar.com within 30 days of receiving your order, providing your order number and reason for the return.
2. Return Authorisation: We will respond with return instructions. Items returned without prior authorisation may not be accepted.
3. Return the Item: Ship the item back to us at your own cost. Ensure the item is securely packaged to prevent damage during transit. We recommend using a tracked delivery service for security.
4. Refund Confirmation: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 working days and credited to your original payment method.

3. Exchanges

If you would like to exchange an item (e.g. for a different size or colour), contact us at info@goygar.com within 30 days of receiving the order. You will need to return the original item, and we will process the exchange subject to availability. If the requested item is unavailable, we will offer a refund instead.

4. Faulty or Damaged Products

If you receive a faulty or damaged product:

1. Contact Us: Email us at info@goygar.com within 48 hours of receiving the product, including your order number and photos of the fault or damage.
2. Assessment: We will assess the issue and, if the product is confirmed to be faulty or damaged, arrange for a replacement or a refund. In such cases, we will cover the cost of return shipping.

5. Non-Refundable Items

Certain items are non-refundable unless faulty, including:

– Customised or personalised items.
– Items that have been used, worn, or damaged after delivery.

6. Return Shipping Costs

– Customer Responsibility: You are responsible for return shipping costs, unless the item is faulty or we made an error. We recommend using a tracked delivery service to ensure the safe return of your item.
– Faulty or Incorrect Items: If the product is faulty or incorrect, we will cover the cost of return shipping. Please contact us to arrange this.

7. Refund Timeframe

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 working days. Depending on your payment method and bank, it may take additional time for the refund to appear in your account.

8. Late or Missing Refunds

If you haven’t received your refund after the specified timeframe:

– Check your bank account: Sometimes refunds take several business days to appear.
– Contact your card issuer or payment provider: There may be processing delays on their end.
– Contact Us: If you’ve done the above and still haven’t received your refund, please email us at info@goygar.com, and we will assist you further.

9. Contact Information

If you have any questions regarding our Refund Policy or need assistance with a return, please contact us at:

Email: info@goygar.com

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We aim to ensure you are happy with your purchase and will work to resolve any issues promptly. Thank you for shopping with Goygar!