Effective Date: 30/9/2024

At Goygar, accessible from www.goygar.com, we are committed to safeguarding the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). By using our website, you agree to the practices outlined in this policy.

1. Information We Collect
We may collect and process the following types of personal data:

– Personal Information: This includes your name, address, email address, phone number, payment information, and any other details you provide when placing an order, registering for an account, subscribing to our newsletter, or contacting us.
– Technical Data: This includes your IP address, browser type, time zone setting, operating system, and browsing behaviour collected through cookies and similar technologies.
– Transactional Data: Information about your orders, purchases, and payment details.
– Marketing and Communications Data: Your preferences in receiving marketing materials and communications from us.

2. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we use your data in the following ways:

– To Process Orders: To manage and fulfil your orders, process payments, and deliver products to you.
– To Communicate with You: To respond to your queries, provide customer service, and keep you updated on your order status.
– Marketing: To send you promotional materials, special offers, or updates about our products and services, only if you have provided your consent or where otherwise permitted by law.
– Improvement of Services: To analyse how you use our website, improve your browsing experience, and ensure that our website content is relevant and useful.
– Legal and Regulatory Compliance: To comply with our legal obligations, such as maintaining records for tax and audit purposes.

3. Legal Basis for Processing Your Data
Under the UK GDPR, we rely on the following legal bases for processing your data:

– Contractual Necessity: We process your personal data to fulfil our contract with you, such as when you make a purchase.
– Legitimate Interests: We may process your data for our legitimate business interests, such as improving our services or responding to your enquiries, provided that your rights are not overridden.
– Consent: For marketing communications, we will only process your data with your explicit consent.
– Legal Obligation: We may process your data where it is necessary to comply with a legal obligation, such as retaining financial records.

4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers to fulfil certain aspects of our service, including:

– Payment Processors: To handle payment transactions securely.
– Delivery Partners: To ensure the fulfilment and delivery of your orders.
– Marketing and Analytics Providers: To help us improve our marketing strategies and website functionality.

In all cases, third parties must comply with strict data privacy and security obligations in accordance with UK law.

5. International Transfers
If we need to transfer your personal data outside the UK, we will ensure that appropriate safeguards are in place to protect your information. This may include reliance on standard contractual clauses or other legally accepted transfer mechanisms.

6. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the nature of the data and our legal obligations.

7. Your Rights
Under data protection law, you have several rights concerning your personal data, including:

– Right to Access: You can request access to your personal data and obtain a copy of the information we hold about you.
– Right to Rectification: You can request that any incomplete or inaccurate information we hold about you is corrected.
– Right to Erasure: You can request the deletion of your personal data where there is no lawful reason for us to continue processing it.
– Right to Restrict Processing: You can ask us to restrict the processing of your personal data in certain circumstances.
– Right to Data Portability: You can request the transfer of your data to another service provider.
– Right to Object: You can object to the processing of your personal data where we rely on legitimate interests.
– Right to Withdraw Consent: Where we rely on your consent to process your personal data, you can withdraw your consent at any time.

To exercise any of your rights, please contact us at the details provided below.

8. Cookies and Tracking Technologies
We use cookies to collect information about your browsing activities on our website. These are small text files stored on your device, helping us improve your experience by remembering your preferences. You can control the use of cookies through your browser settings.

9. Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is completely secure.

10. Third-Party Links
Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before sharing any personal data.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and where appropriate, notified to you by email or a prominent notice on our site.

12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: info@goygar.com
Goygar: Shire Lane, Clitheroe, Lancashire. UK. BB7 9QR

By using www.goygar.com, you agree to this Privacy Policy and consent to the collection, use, and sharing of your data as described above.